![]() ![]() Win: C:\Users\\AppData\Local\Adobe\Lightroom\Caches\metrics.json Mac: /Users//Library/Caches/Adobe/Lightroom/metrics.json So you might try exiting LR, deleting that file, and restarting LR: That file appears to record usage data that gets sent back to Adobe. Users//Library/Caches/Adobe/Lightroom/metrics.json "Ed" in the Lightroom Queen forum discovered that deleting this file on Mac cured his LR hanging on startup: [See here for the complete list of steps for working around this issue: I still LOVE working within LRCC so thanks to all of the suggestions from the forum to help get me back on track. I am hoping this problematic situation is now behind me. ![]() Strange behavior, and perhaps LR was doing some DB rebuilding in the background, but I'll take the outcome after 1 1/2 wasted days. I worked in LR for around 30 minutes rebuilding my catalog, preferences, etc, then closed it, rebooted the PC and voila, it now boots as if we never had these conversations or problems. But this was the 1st time in 2 days that LRCC booted up relatively normally. Note that I had moved the catalog earlier in the day to a fresh disk and gone through all of the above suggested steps. After about 30 minutes idling, CC suddenly opened on screen - wait!what? Yes, it was back to normal for my system. Earlier today, LR had been left running invisibly as a non-booting background task visible only in task manager. I am happy to report that I am once again able to use CC with my everyday (non-temp) WUA. Please report back when you've completed the tests if you are not working normally yet. Overwrite the Preferences when prompted by the dialog. Hold down while restarting Lightroom.ģ. Please review this setting after resetting preferences.Ģ. If you are using Lightroom Desktop it can change the location of your local storage. This procedure works for both Lightroom Classic and Lightroom Desktop. Install Lightroom via the Creative Cloud App without launching any other programs.Use the Adobe Creative Cloud App to uninstall Lightroom.Lack of reproducible cases is driving the delay. If none of these address the issue, then we will need to await engineering's response.įWIW, I have three Windows machines in my office and they all behave normally. You should perform each test and then attempt to launch Lightroom Classic. Create a test Windows User Account with Admin premissions - Launch Lightroom - Close - restart with original WUA.Restart in Safe Mode - Launch Lightroom - Close - restart in normal mode.Perform a preference file reset (instructions below and needs to be done after step 2).Perform a clean reinstall of Lightroom Classic (instructions below).If you are afflicted with the slow launch prudent steps to take, in this order are to: I pulled up six separate threads to show the team (there is a lot of overlap between the thread participants) and found 2 of the threads are marked fixed by the original posters. To date, we've been unable to reproduce this failure in house and, so far no one has provided us with reproduction instructions. ![]() The team is evaluating the threads for commonality and failure mode. ![]()
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